Parbprivacypolicy

 

PARB Plumbing, Heating & Cooling

PARB Plumbing, Heating & Cooling (“PARB,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request an estimate, schedule service, communicate with our company, or use our services.

1. INFORMATION WE MAY COLLECT

We may collect personal information that you voluntarily provide to us, including:

• Name
• Phone number
• Email address
• Service or billing address
• Business or company name
• Information about your property or service location
• Details regarding plumbing, heating, cooling, HVAC, gas, construction, or other requested services
• Appointment and service history
• Estimates, proposals, invoices, and payment-related information
• Photos, videos, plans, or documents you provide in connection with a project
• Communications you have with PARB by telephone, email, text message, website forms, social media, or other communication methods

When you use our website, certain technical information may also be collected automatically, such as your IP address, browser type, device information, pages visited, and similar website usage information.

2. HOW WE USE YOUR INFORMATION

PARB may use the information we collect to:

• Respond to inquiries and service requests
• Schedule and manage appointments
• Prepare estimates, proposals, and invoices
• Provide plumbing, heating, cooling, HVAC, gas, mechanical, construction, and related services
• Communicate regarding appointments, projects, estimates, invoices, permits, inspections, or service updates
• Process and maintain payment and transaction records
• Provide customer support
• Maintain records of completed and ongoing work
• Improve our services and customer experience
• Operate and improve our website
• Send service reminders, follow-up communications, or promotional communications where permitted by law
• Protect our company, customers, employees, and property
• Comply with applicable legal, regulatory, licensing, insurance, accounting, and tax requirements

3. TEXT MESSAGES AND PHONE COMMUNICATIONS

If you provide your telephone number, PARB may use it to communicate with you regarding estimates, appointments, scheduling, technician arrival information, project updates, invoices, service reminders, and other communications related to your relationship with PARB.

Where you have provided the appropriate consent, we may also send promotional or marketing text messages.

Message and data rates may apply depending on your mobile carrier and service plan. Message frequency may vary.

You may opt out of marketing text messages at any time by replying STOP. You may reply HELP for assistance.

Consent to receive marketing text messages is not a condition of purchasing PARB’s services.

Mobile information will not be sold or shared with third parties for their own marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with third parties for their marketing purposes.

4. HOW WE SHARE INFORMATION

PARB does not sell your personal information.

We may share information when reasonably necessary to operate our business or provide requested services, including with service providers that assist us with:

• Scheduling and customer management
• Estimates, proposals, and invoicing
• Payment processing
• Website hosting and technology
• Email, telephone, and text communications
• Accounting and bookkeeping
• Insurance and legal services

Information may also be provided to engineers, architects, subcontractors, inspectors, utilities, government agencies, or other parties when necessary for a specific project, permit, inspection, authorization, or requested service.

We may disclose information when required by law, court order, governmental request, or when reasonably necessary to protect our legal rights, customers, employees, or property.

5. THIRD-PARTY SERVICES

PARB may use third-party software and service providers to operate portions of our business, including scheduling, customer management, estimates, invoices, payments, communications, website services, and analytics.

These providers may process information on our behalf according to their own privacy practices and contractual obligations.

6. PAYMENT INFORMATION

When payments are made electronically, payment information may be processed by third-party payment processors.

PARB may maintain transaction records, invoices, payment status, and related accounting information but may not directly store complete credit or debit card information when the transaction is processed through a third-party payment provider.

7. COOKIES AND WEBSITE TECHNOLOGY

Our website may use cookies or similar technologies to help the website function, understand website traffic, improve performance, and measure the effectiveness of advertising or marketing.

You may be able to control certain cookies through your browser or device settings.

8. DATA SECURITY

PARB takes reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic communication, or information storage system can be guaranteed to be completely secure.

9. DATA RETENTION

We may retain personal information for as long as reasonably necessary to provide services, maintain business and project records, satisfy accounting or insurance requirements, resolve disputes, enforce agreements, and comply with applicable laws and regulations.

10. YOUR PRIVACY CHOICES

Depending on applicable law, you may have certain rights regarding your personal information.

You may contact PARB to request access to, correction of, or deletion of certain personal information we maintain about you, subject to applicable legal and business record-retention requirements.

You may also request to stop receiving promotional communications from us.

11. CHILDREN’S PRIVACY

PARB’s services are intended for property owners, tenants, businesses, property managers, contractors, and other customers seeking our services. Our website and services are not directed toward children, and we do not knowingly collect personal information from children under the age of 13.

12. LINKS TO OTHER WEBSITES

Our website or communications may contain links to third-party websites or services.

PARB is not responsible for the privacy practices, security, or content of websites or services operated by third parties.

13. CHANGES TO THIS PRIVACY POLICY

PARB may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or services.

When changes are made, the updated Privacy Policy will be posted with a revised effective date.

14. CONTACT US

If you have questions about this Privacy Policy or how PARB handles personal information, please contact us:

PARB Plumbing, Heating & Cooling
452 Castleton Ave
Staten Island, NY 10301
Phone: 347-522-9898

© 2026 PARB Plumbing, Heating & Cooling. All rights reserved.